Stop repeated purchases or claims
Do not press the same paid button again while the first transaction is unresolved. Save the visible confirmation, amount, time and balance.
Trace the Missing Cashman Credit Once
A missing balance can come from the wrong profile, an uncompleted claim, a delayed store receipt or an event counter that was mistaken for standard coins. One chronology is more useful than repeated retries.
Check the active player ID
Compare the current profile with the one used when the reward or purchase was created. A fresh guest profile will have a different balance and progression record.
Match the store and game records
For a paid credit, keep the store receipt and transaction reference. For a reward, keep the mission or event completion screen and exact lobby label.
Open one support case
State the missing amount, balance type, timestamp, player ID and requested correction. Add new replies to the same case instead of splitting the timeline.
Common questions
Should a failed purchase be repeated immediately?
No.
What identifies the correct Cashman profile?
The player ID and connected account details.
Can event tokens be mistaken for standard coins?
Yes.