Identify guest or connected play
Open account settings and record the active connection method. A nickname or avatar alone does not prove that progress is synced to a recoverable account.
Protect Cashman Progress Before Changing Devices
Progress saved only on one device can disappear after reinstalling, clearing data or replacing a phone. A connected account should be confirmed before any change, not after the original session is gone.
Confirm the correct profile
Check player ID, level and coin balance before signing in elsewhere. Creating a new profile can make the original balance appear missing even when it still exists.
Avoid simultaneous changes
Do not reinstall, clear storage and switch login methods at the same time. Change one thing, reopen the profile and confirm the expected player ID.
Keep recovery details safe
Save the non-secret player reference and legitimate support case. Never send passwords, device unlock codes or one-time login codes to another person.
Common questions
Does a guest profile automatically sync?
No.
What should be recorded before changing devices?
The connection method, player ID, level and balance.
Should a second profile be created for recovery?
No, recover the existing profile.